View our most commonly asked questions below. Sort questions asked by either practitioners, pharmacies or patients.

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We will be closed on the following days:

New Year's Day - 1/1/2024

Memorial Day - 5/27/2024

4th of July - 7/4/2024

Labor Day - 9/2/2024

Thanksgiving Day - 11/28/2024

Day after Thanksgiving - 11/29/2024

Christmas Eve - 12/24/2024

Christmas Day - 12/25/2024

Yes, however, orders made in bulk for office-use only cannot be shipped to clinics in Alabama, Virginia, and California. We can only provide patient-specific prescription products to these states.

Setting up an account with Empower requires no additional fee. To speak with a clinic liaison about setting up an account you may fill out a form or call us at (877) 562-8577.

Contact us at (877) 562-8577 and we will work with you to discover your organization’s needs. This is required in order to access a pricing catalog.

There are many ways to order at Empower Pharmacy, with an account. Here is a list of how you can order with us either through prescription or by office-use only.

For both Patient Specific and Office-Use Orders, if you would like to order online you can do so through our login page.

Patient Specific Prescription Orders (503A):

You may either use our portal (see link above), send a fax to (832) 678-4419, call in a prescription at (346) 229-5386, or send a prescription in through EMR.

Office-Use Orders (503B):

You may either use our portal (see link above), send a fax to (832) 678-4419, call in a prescription at (346) 229-5385, or email your order to officeuse@empowerpharmacy.com.

For the fastest updates you can track your shipping via UPS My Choice. You may also visit the UPS service alerts page at https://www.ups.com/us/en/service-alerts.page, or contact us directly at (877) 562-8577.

You must fill out a form or call us at (877) 562-8577  to set up an office-use account.

A member from our Inbound team will reach out to you for each web form inquiry submitted. To ensure the quickest response time, please only submit one web form per inquiry. Submitting more than one may result in a longer response time.  Currently, our turn around time is 3-7 business days depending on the request.

Given the vastness and uniqueness of individualized compounded formulations, it is impossible to list every potential compound we offer. To inquire if we currently carry or can compound your prescription, please fill out the form located on our Contact page or call us at (877) 562-8577.

No minimum order quantity or value is required to place an office-use order.

If you are experiencing any issues logging into your account either with the LifeFile or Office-Use Ordering Portals, please call us during normal business hours (877) 562-8577.

We source all our medications and active pharmaceutical ingredients from FDA-registered suppliers and manufacturers.

Each injectable IV product will have the osmolarity listed on the label located on the vial.

An Empower Pharmacy label with the osmolarity location highlighted.

Please contact our Customer Service Representatives at support@empowerpharmacy.com, and they will call you as soon as possible to answer any questions you may have.

Some of the reasons you may be experiencing issues with placing an order through your portal are:

- one of your licenses is expired

- your credit card is not going through

- the product you are trying to order is on backorder

Please reach out to use at (877) 562-8577 to speak to a clinic liaison that will provide you with assistance.