FAQs
Pharmacies
No, a clinic/provider can not pick up their office-use orders, they must ship to the clinic’s address on file.
You must fill out a form or call us at (877) 562-8577 to set up an office-use account.
No minimum order quantity or value is required to place an office-use order.
If you are experiencing any issues logging into your account either with the LifeFile or Office-Use Ordering Portals, please call us during normal business hours (877) 562-8577.
Reset your LifeFile password. Reset your Office Use Order Portal password.
For the fastest updates you can track your shipping via UPS My Choice. You may also visit the UPS service alerts page at https://www.ups.com/us/en/service-alerts.page, or contact us directly at (877) 562-8577.
View our weather delay and adjust holiday shipping schedule here
We source all our medications and active pharmaceutical ingredients from FDA-registered suppliers and manufacturers.
Given the vastness and uniqueness of individualized compounded formulations, it is impossible to list every potential compound we offer. To inquire if we currently carry or can compound your prescription, please fill out the form located on our Contact page or call us at (877) 562-8577.
A member from our Inbound team will reach out to you for each web form inquiry submitted. To ensure the quickest response time, please only submit one web form per inquiry. Submitting more than one may result in a longer response time. Currently, our turn around time is 3-7 business days depending on the request.
Setting up an account with Empower requires no additional fee. To speak with a clinic liaison about setting up an account you may fill out a form or call us at (877) 562-8577.
Please contact our Customer Service Representatives at support@empowerpharmacy.com, and they will call you as soon as possible to answer any questions you may have.
We will be closed on the following days:
New Year's Day - 1/1/2024
Memorial Day - 5/27/2024
4th of July - 7/4/2024
Labor Day - 9/2/2024
Thanksgiving Day - 11/28/2024
Day after Thanksgiving - 11/29/2024
Christmas Eve - 12/24/2024
Christmas Day - 12/25/2024
View our adjusted shipping schedule here
Contact us at (877) 562-8577 and we will work with you to discover your organization’s needs. This is required in order to access a pricing catalog.
There are many ways to order at Empower Pharmacy, with an account. Here is a list of how you can order with us either through prescription or by office-use only.
For both Patient Specific and Office-Use Orders, if you would like to order online you can do so through our login page.
Patient Specific Prescription Orders (503A):
You may either use our portal (see link above), send a fax to (832) 678-4419, call in a prescription at (346) 229-5386, or send a prescription in through EMR.
Office-Use Orders (503B):
You may either use our portal (see link above), send a fax to (832) 678-4419, call in a prescription at (346) 229-5385, or email your order to officeuse@empowerpharmacy.com.
Yes, however, orders made in bulk for office-use only cannot be shipped to clinics in Alabama, and California. We can only provide patient-specific prescription products to these states.
Some of the reasons you may be experiencing issues with placing an order through your portal are:
- one of your licenses is expired
- your credit card is not going through
- the product you are trying to order is on backorder
Please reach out to use at (877) 562-8577 to speak to a clinic liaison that will provide you with assistance.
Each injectable IV product will have the osmolarity listed on the label located on the vial.