NOTICE OF ADJUSTMENTShipping & Operational Status
Empower Pharmacy is committed to delivering excellent service to our customers. Winter Storms have impacted UPS services across the Southeastern United States. Please see the following notice from UPS:
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UPS services across the Central and Eastern United States continue to be impacted by severe weather. While UPS facilities are providing pickup and delivery services as conditions permit, some delays are possible. Additional disruptions in our air network are expected due to severe winter conditions affecting our Louisville, KY Worldport operations, UPS’s main air hub in the United States. Although your location may not be impacted by adverse weather, the movement of packages in the network may be delayed by conditions in other areas.
For specific zip codes affected, please visit the UPS Service Alert Page.
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For real-time updates on your orders, check LifeFile or the Bulk Portal.
Empower Pharmacy is committed to delivering excellent service to our customers. The Wildfires in California have impacted UPS services. Please see the following notice from UPS:
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Wildfires are impacting service in areas of California. While UPS facilities are providing pickup and delivery services as conditions permit, some delays are possible.
We will work to ensure the safety of our employees while minimizing effects on service. Contingency plans are in place to help ensure that shipments arrive at their final destinations as quickly as possible.
For specific zip codes affected, please visit the UPS Service Alert Page.
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For real-time updates on your orders, check LifeFile or the Bulk Portal.
Holiday Turnaround Time (TAT) Adjustment - Expected Until January 20, 2025.
To ensure timely processing of orders during the upcoming holiday season, we are implementing temporary adjustments to our turnaround times (TAT). This will allow us to complete orders efficiently following business closures while continuing to meet the needs of our patients and clinics.
Order processing and shipping may be delayed by up to 7 business days. Typical TAT is expected to resume on Monday, January 20, 2025. We apologize for any inconvenience this may cause.
Empower Pharmacy will be open for normal business hours on Martin Luther King Jr. Day [MLK]. However, UPS will be closed on Monday, January 20, 2025, affecting our shipping schedule.
Adjusted Shipping Schedule - MLK Day
Thursday, January 16, 2025
Last day to ship refrigerated packages for overnight delivery. Packages shipped overnight will arrive on Friday, January 17, 2025. Packages shipped for two-day delivery on this day will be delivered on Tuesday, January 21, 2025.
Friday, January 17, 2025
Packages shipped overnight will arrive on Tuesday, January 21, 2025. Packages shipped for two-day delivery on this day will be delivered on Wednesday, January 22, 2025.
Monday, January 20, 2025
UPS is closed. Empower Pharmacy is open for normal operations, outside the ability to ship.
Tuesday, January 21, 2025
UPS is open for normal operations and shipments will resume.
In observance of Memorial Day, Empower Pharmacy will be closed on Monday, May 26, 2025.
Adjusted Shipping Schedule - Memorial Day
Thursday, May 22, 2025
Last day to ship refrigerated packages for overnight delivery. Packages shipped overnight will arrive on Friday, May 23, 2025. Packages shipped for two-day delivery on this day will be delivered on Tuesday, May 27, 2025.
Friday, May 23, 2025
Packages shipped overnight will arrive on Tuesday, May 27, 2025. Packages shipped for two-day delivery on this day will be delivered on Wednesday, May 28, 2025.
Monday, May 26, 2025
Empower Pharmacy, UPS, and Fedex are closed for Memorial Day.
Tuesday, May 27, 2025
Empower Pharmacy, UPS, and Fedex will be open for normal operations.
In observance of Independence Day, Empower Pharmacy will be closed on Friday, July 4, 2025.
Adjusted Shipping Schedule - Independence Day
Wednesday, July 2, 2025
Last day to ship refrigerated packages for overnight delivery. Packages shipped overnight will arrive on Thursday, July 3, 2025. Packages shipped for two-day delivery on this day will be delivered on Monday, July 7, 2025.
Thursday, July 3, 2025
Packages shipped overnight will arrive on Monday, July 7, 2025. Packages shipped for two-day delivery on this day will be delivered on Tuesday, July 8, 2025.
Friday, July 4, 2025
Empower Pharmacy, UPS, and Fedex are closed for Independence Day.
Monday, July 7, 2025
Empower Pharmacy, UPS, and Fedex will be open for normal operations.
In observance of Labor Day, Empower Pharmacy will be closed on Monday, September 1, 2025.
Adjusted Shipping Schedule - Labor Day
Thursday, August 28, 2025
Last day to ship refrigerated packages for overnight delivery. Packages shipped overnight will arrive on Friday, August 29, 2025. Packages shipped for two-day delivery on this day will be delivered on Tuesday, September 2, 2025.
Friday, August 29, 2025
Packages shipped overnight will arrive on Tuesday, September 2, 2025. Packages shipped for two-day delivery on this day will be delivered on Wednesday, September 3, 2025.
Monday, September 1, 2025
Empower Pharmacy, UPS, and Fedex are closed for Labor Day.
Tuesday, September 2, 2025
Empower Pharmacy, UPS, and Fedex will be open for normal operations.
In observance of Thanksgiving, Empower Pharmacy will be closed on Thursday, November 27, 2025, and Friday, November 28, 2025.
Adjusted Shipping Schedule - Thanksgiving Holiday
Tuesday, November 25, 2025
Last day to ship refrigerated packages for overnight delivery. Packages shipped overnight will arrive on Wednesday, November 26, 2025. Packages shipped for 2nd-day delivery on this day will be delivered on Friday, November 28, 2025.
Wednesday, November 26, 2025
Packages shipped next-day delivery will arrive on Friday, November 28, 2025. Packages shipped for two-day delivery on this day will be delivered on Monday, December 1, 2025.
Thursday, November 27, 2025
Empower Pharmacy, UPS, and Fedex are closed.
Friday, November 28, 2025
Empower Pharmacy is closed.
Monday, December 1, 2025
Empower Pharmacy, UPS, and Fedex will be open for normal operations.
In observance of Christmas, Empower Pharmacy will be closed on Wednesday, December 24, 2025, and Thursday, December 25, 2025.
Adjusted Shipping Schedule - Christmas Holiday
Tuesday, December 23, 2025
Last day to ship refrigerated packages for overnight delivery. Packages shipped next day will arrive on Wednesday, December 24, 2025. Packages shipped for two-day delivery on this day will be delivered on Friday, December 26, 2025.
Wednesday, December 24, 2025
Empower Pharmacy is closed.
Thursday, December 25, 2025
Empower Pharmacy, UPS and Fedex are closed.
Friday, December 26, 2025
Empower Pharmacy, UPS and Fedex will be open for normal operations.
In observance of New Year's Day, Empower Pharmacy will be closed on Thursday, January 1, 2026.
Adjusted Shipping Schedule - New Year's Holiday Schedule
Tuesday, December 30, 2025
Last day to ship refrigerated packages for overnight delivery. Packages shipped overnight will arrive on Wednesday, December 31, 2025. Packages shipped for two-day delivery on this day will be delivered on Friday, January 2, 2026.
Wednesday, December 31, 2025
Packages shipped next day will arrive on Friday, January 2, 2026. Packages shipped for two-day delivery on this day will be delivered on January 3, 2025.
Thursday, January 1, 2026
Empower Pharmacy, UPS, and Fedex are closed.
Friday, January 2, 2026
Empower Pharmacy, UPS, and Fedex will be open for normal operations.