Doctor/Clinic FAQ

I am a doctor. How do I set up an account with you to order your products?

You can fill out the form located on our Contact page. Once submitted, an account intake specialist will contact you to take the next steps in setting up an account. You may also speak directly with an account intake specialist by calling (832) 678-4417

Where are your ingredients sourced from?

We source all our active pharmaceutical ingredients from the same FDA-registered facilities that all U.S. pharmaceutical manufacturers are required to.

How can I prescribe medicine for a patient?

Prescribers can call in patient-specific prescriptions to one of our pharmacists by calling (877) 562-8577 or by faxing the prescription to (832) 678-4419. We can also receive electronic prescriptions or original paper prescriptions directly from patients.

Can you bill/ship directly to my patients?

Absolutely! We can contact patients directly and confirm their demographic, billing and shipping information.

How long will it take for my patient's prescription to be filled?

The time to fill/compound each individual prescription varies. We recommend sending prescriptions to us in advance so that we can ensure your patient's medicine is ready as quickly as possible. Most orders are shipped within 24 hours if the prescription is received by 7:00 PM CST.

What type of payments do you accept?

We accept cash, wire, ACH, and most major credit cards, including Visa, Mastercard, Discover and American Express.

What are your shipping options?

We offer multiple shipping options for your convenience. Orders can be shipped via UPS, FedEx, or USPS.

Express 2nd Day (1-2 days) $12.50
Express Overnight (1 day): $22.50
Express Overnight Refrigerated (1 day): $29.50

Please note that prescriptions requiring refrigeration must be shipped overnight on Monday, Tuesday, Wednesday, Thursday or Friday in order to assure the temperature integrity of the refrigerated product.

I did not see the item I am looking for on your site; does that mean it is unavailable?

Given the vastness and uniqueness of individualized compounded formulations, it is impossible to list every potential compound we offer. To inquire if we currently carry or can compound your prescription, please fill out the form located on our Contact page or call us at (877) 562-8577.

Can you provide office-use medications?

Our partner company, Empower Pharma, is registered with the FDA as a 503B outsourcing facility, which allows them to distribute compounds in bulk for office use.

What is your return/refund policy?

Under normal circumstances, Empower Pharmacy does not accept returned products due to governmental regulations. In limited circumstances, Empower Pharmacy may accept returns and/or issue a credit to customer.

For product-return requests and refund requests, customers should contact their account representative or call (877) 562-8577. We will investigate the problem and come to a resolution in a timely manner.