
Understanding Menopause
Causes of Perimenopause and Menopause
Perimenopause and Menopause Symptoms
Managing Perimenopause and Menopause
Cleveland Clinic. (2021, October 5). Menopause: What it is, age, stages, signs & side effects. Cleveland Clinic. https://my.clevelandclinic.org/health/diseases/21841-menopause
U.S. Department of Health and Human Services. (2021, September 30). What is menopause?. National Institute on Aging. https://www.nia.nih.gov/health/menopause/what-menopause
U.S. Department of Health and Human Services. (2021, September 30). Hot Flashes: What Can I Do?. https://www.nia.nih.gov/health/menopause/hot-flashes-what-can-i-do
Common questions about menopause
As of 4PM on 4/3/25 - UPS has resumed inbound flights to their Louisville, KY hub. Delays may still occur this week due to backlog from yesterday. UPS is extending air delivery times to help return to normal operations. We’ll share any further updates as we receive them.
Please visit the UPS Service Alert Page for the most up-to-date information.
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For real-time updates on your orders, check LifeFile or the Bulk Portal.
We will be closed on the following days:
New Year's Day - 1/1/2026
Memorial Day - 5/25/2026
Independence Day [Observed] - 7/3/2026
Labor Day - 9/7/2026
Thanksgiving Day - 11/26/2026
Day after Thanksgiving - 11/27/2026
Christmas Eve - 12/24/2026
Christmas Day - 12/25/2026
New Years Day - 1/1/2027
View our adjusted shipping schedule here
Yes — one. Requests from regulators (e.g., DEA, FDA, Boards of Pharmacy) go to compliance@empowerpharmacy.com for processing instead of ChartRequest.
Yes. Empower is LegitScript certified.
LegitScript certification verifies that we meet strict standards for legality, safety, and regulatory compliance. It also allows us to work with partners who require this certification.
For patients and providers, it provides an added layer of trust that Empower meets recognized industry standards.
Empower encourages prospective partners to independently verify its current LegitScript status directly on LegitScript’s website (legitscript.com/websites).
Yes. After downloading the app, patients verify their identity using details tied to the Empower prescription submitted by their provider. Once verified, they can securely view updates related to their prescription.
Yes. Our Empower team can look into the status of your request at any time and help move things along if there's a delay. If you're waiting on a request and want an update, just reach out to us with your request details (like the patient name or request number), and we'll check on it and let you know where things stand.
Yes. As long as your designated representative picking up your medication knows your name and birth date, can provide their personal identification, and is over 18 years of age, they can pick up your prescription.
No, a clinic/provider can not pick up their office-use orders, they must ship to the clinic’s address on file.
Note: Orders made in bulk through our 503B facility cannot be shipped to clinics in California and Mississippi.
Yes. You can request a refill through our Prescription Refill page.
Yes. ChartRequest allows eligible requestors to submit and manage requests for dependents from their own accounts.
Once you are logged into the platform:
Go to the Dependents tab to add new dependents or review records for existing dependents.


