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Empower proactively upgraded all orders November 5-7 to next-day shipping to ensure patients received their medication as quickly as possible. This action followed a recent UPS aircraft incident near the carrier’s main hub in Louisville, Kentucky, which caused temporary nationwide shipping disruptions.

As of 11/10/2025 UPS has removed their interrupted services notice and we are back to normal shipping operations. If you are experiencing an issue with a shipment, please contact: (877) 562-8577

For real-time updates on your orders, check LifeFile or the Bulk Portal.

As of 4PM on 4/3/25 - UPS has resumed inbound flights to their Louisville, KY hub. Delays may still occur this week due to backlog from yesterday. UPS is extending air delivery times to help return to normal operations. We’ll share any further updates as we receive them.

Please visit the UPS Service Alert Page for the most up-to-date information.

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For real-time updates on your orders, check LifeFile or the Bulk Portal.

We will be closed on the following days:

New Year's Day - 1/1/2025

Memorial Day - 5/26/2025

4th of July - 7/4/2025

Labor Day - 9/1/2025

Thanksgiving Day - 11/27/2025

Day after Thanksgiving - 11/28/2025

Christmas Eve - 12/24/2025

Christmas Day - 12/25/2025

View our adjusted shipping schedule here 

We will be closed on the following days:

New Year's Day - 1/1/2026

Memorial Day - 5/25/2026

Independence Day [Observed] - 7/3/2026

Labor Day - 9/7/2026

Thanksgiving Day - 11/26/2026

Day after Thanksgiving - 11/27/2026

Christmas Eve - 12/24/2026

Christmas Day - 12/25/2026

View our adjusted shipping schedule here 

Yes. Empower is LegitScript certified.

LegitScript certification verifies that we meet strict standards for legality, safety, and regulatory compliance. It also allows us to work with partners who require this certification.

For patients and providers, it provides an added layer of trust that Empower meets recognized industry standards.

Empower encourages prospective partners to independently verify its current LegitScript status directly on LegitScript’s website (legitscript.com/websites).

Yes. After downloading the app, patients verify their identity using details tied to the Empower prescription submitted by their provider. Once verified, they can securely view updates related to their prescription.

Yes. As long as your designated representative picking up your medication knows your name and birth date, can provide their personal identification, and is over 18 years of age, they can pick up your prescription.

No, a clinic/provider can not pick up their office-use orders, they must ship to the clinic’s address on file.

Note: Orders made in bulk through our 503B facility cannot be shipped to clinics in Alabama, California and Mississippi.

Yes. You can request a refill through our Prescription Refill page.

Under normal circumstances, Empower Pharmacy does not accept returned products due to governmental regulations. In limited circumstances, Empower Pharmacy may accept returns and/or issue a credit.

For product-return requests and refund requests, customers should contact their account representative or call (877) 562-8577. We will investigate the problem and come to a resolution in a timely manner.